FAQs

Shop Rates

Body Shop $85 per hour

Fab Shop $125 per hour

Final Assembly & Mechanical $125 per hour

3.5% added to invoice total if payment to be via credit card.

How we operate:

We are a time and materials shop, the time that it takes plus the cost of the materials will be invoiced accordingly. We do not provide labor estimates.

Invoices are billed weekly, with the expectation that invoices will be paid upon receipt via cash, check, apple pay, wire transfer, or credit card. If paying with credit card there will be a 3.5% surcharge fee added to the invoice total.

If payments are not made in a timely manner your project may lose priority in the work order.

All invoices must be paid in full before picking up your project.

Estimates:

Estimates are not guaranteed and are subject to change with upgrades of required systems, additions, or removals of accessories, added work due to vehicle's condition, part availability, part inflation, and unknown variables as build progresses.

Part estimates do not include labor cost or shipping and handling. Each vehicle has its own unique history and end goal, due to the nature of being a custom shop and each vehicle’s needs and wants, it is not possible to provide an accurate labor estimate.

Vehicle completion dates are on a case-to-case basis, however SMRC will strive to make requested vehicle completion dates assuming vehicle completion date is realistic and coincides with estimated hours plus or minus changes as stated above.

General Disclaimers:

No vehicle or product will leave the premises until full payment has been received.

Deposits are non-refundable.

In state customer vehicles will have at least 500 miles of test drive time before customer pickup and out of state customer vehicles will have at least 750 miles of test drive time before customer pickup.

Customers must have their vehicle insured before any test drive time.

A storage fee will be charged if your project is inactive due to non-payment.

We will not tolerate violent or aggressive behavior towards employees.

Warranty Disclaimer:

Smoky Mountain Rod and Customs (SMRC) stands behind work performed. If any issues arise related to work performed by SMRC, SMRC is to be notified immediately so it can be addressed. Labor warranties related to work performed by SMRC will be voided immediately if any shop or individuals other than SMRC diagnoses, performs repairs or makes additions to, work performed on any assembly related work, including but not limited to wiring, electrical components, or general assembly related to electrical.  SMRC is not responsible for component failure or faulty parts; this means if a part fails in any way, the labor to diagnose, remove and replace the part or parts is not covered under any warranty.